Privacy Policy
Last updated: January 2026
Introduction
Polyphonica Recorder Trio ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services.
By using our website, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
When you register for workshops or purchase concert tickets, we collect:
- Name and contact details (email address, phone number)
- Emergency contact information (for in-person workshop attendees)
- Payment information (processed securely through Stripe)
- Dietary requirements and accessibility needs (if provided)
- Musical experience and instrument preferences
Account Information
When you create an account, we store your username, email address, and an encrypted version of your password.
Technical Information
We may automatically collect certain information about your device, including your IP address, browser type, and operating system, to help us improve our website.
How We Use Your Information
We use your personal information to:
- Process your workshop registrations and ticket purchases
- Send you confirmation emails and important updates about events you've booked
- Respond to your enquiries via our contact form
- Manage your account and provide customer support
- Ensure the safety of workshop participants (emergency contact information)
- Accommodate any special requirements or accessibility needs
- Improve our website and services
Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.
Essential Cookies
These cookies are necessary for the website to function properly. They include:
- Session cookies to keep you logged in
- Security cookies to protect against fraudulent activity
- Cookie consent preference
Analytics Cookies
With your consent, we may use analytics cookies to understand how visitors interact with our website, helping us improve our services. You can choose to accept or decline these cookies using our cookie banner.
Payment Processing
All payments are processed securely through Stripe. We do not store your full credit card details on our servers. Stripe's privacy policy can be found at stripe.com/privacy.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Registration records are kept for accounting and safety purposes. You may request deletion of your account at any time by contacting us.
Data Sharing
We do not sell your personal information to third parties. We may share your information with:
- Payment processors (Stripe) to complete transactions
- Email service providers to send you important communications
- Law enforcement or regulatory bodies if required by law
Your Rights
Under data protection law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to processing of your personal information
- Request restriction of processing
- Data portability
- Withdraw consent at any time (where processing is based on consent)
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes using encrypted connections (HTTPS), secure password storage, and regular security reviews.
Children's Privacy
Our services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
Email: polyphonicatrio@gmail.com
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you are concerned about how we handle your data.